Customer service — US mobile customers
1-800-937-8997US · Daily 4:00 a.m.–9:00 p.m. Pacific Time

Customer service — US mobile customers
Check the department and calling region before making contact. The company handles your enquiry directly.
An independent reference. Birch Waypoint is not T-Mobile US’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
For a follow-up with T-Mobile US, distinguish the original request from a later development. Use the same case reference when explaining a recurring service issue. The linked source can change after its recorded review date.
US · Daily 4:00 a.m.–9:00 p.m. Pacific Time
The inherited source review did not confirm this route. Check the company’s current site before relying on it.
Keep private account information for the company’s secure channel.
Use the same case reference when explaining a recurring service issue.
Ask about the effect on price and contract terms before changing a plan.
Keep account PINs and number-transfer codes in the provider’s private process.
Loading published experiences…
Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction